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Quality Assurance Assessor

Basic Salary: £19000-£21,000 dependant on experience (increases to £23,000 once probation has been passed)
Hours: 40 per week Monday - Friday (no weekends)

Location: Bournemouth

Protect Line are a fast-moving life insurance brokerage with a difference. Winning 'Protection Firm of the Year’ twice in the last 5 years means we are extremely passionate about remaining sustainable yet innovative and dynamic. Trusted by some of the UK’s leading providers we tailor protection policies to suit consumer needs on a non-advised basis.

A key part of our operation is ensuring we remain compliant and adhere to regulation set out by the Financial Conduct Authority. This role will work within our existing quality team, providing support and acting as the point of contact for compliance and quality procedures. A large proportion of this role is call listening and monitoring customer calls throughout various aspects of the sales journey.

The Role:

  • Listening to calls and marking them against our observation sheet based on FCA’s requirements
  • Ensuring any issues identified are addressed and escalated accordingly
  • Investigating customer complaints, deciding the outcome and communicating this to customers through phone calls and written outcomes
  • Assisting the sales teams with any questions or queries they have regarding their regulatory requirements
  • Working towards team and individual targets

Key Requirements:

  • Demonstrated attention to detail and accuracy of work
  • Ability to manage workload to ensure targets and timescales are met
  • Able to show initiative and make appropriate decisions
  • Willing to learn and develop knowledge
  • Professional attitude
  • Articulate, organised and customer focused
  • Strong computer skills including Microsoft Office (Word, Excel, Outlook)

Desirable but not essential

  • Experience working within a quality or feedback role
  • Knowledge of FCA requirements in non-advised sales
  • Knowledge of FCA requirements in Life Insurance
  • Any compliance specific qualifications or FPC/CISI qualified

The Package:

In addition to your basic salary you can expect:

  • A List Business Card providing you with hundreds of discounts at local restaurants, bars, clubs, salons plus much, much more.
  • Innovative incentives
  • No weekend working
  • Christmas and birthdays off plus an annual holiday allowance
  • Plenty of local offsite parking
  • Death in service benefit
  • Childcare Vouchers
  • Company Pension Scheme
  • Refer a friend scheme

About You:

We’re passionate about helping you to achieve your goals, whether that is internal progression, saving for a mortgage or simply buying that one thing you’ve always wanted. We will provide you with the tools and invest in your development to help you realise your potential. We are looking for self-starters searching for more than "just a job”, eager to invest in themselves and develop professionally.


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